Court of Protection
We are committed to providing an efficient and effective service to our customers. In order to achieve this we use Key Performance Indicators (KPIs) to assess our performance and ensure that the service we provide is constantly measured and our objectives met.
We value and recognise that in order to provide an excellent service our staff must be equipped with the right skills, knowledge and competences in customer service delivery to ensure it is delivered in a joined up and innovative way. To do this we will celebrate and reward innovation, promote good practice working, share learning.
Our Targets
we aim to do...
- 95% of payments within 5 days
- 100% of fees paid within the calender month of receipt
- 95% correspondence within 5 days of receipt
- 95% complaints within 5 days of receipt
Payments are made by cheque directly to your bank or building society. Payments can take between 2 - 5 weeks to clear. Please contact the relevant bank or building society for information on their cheque clearing times.